IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities. Managing the responsibility within a company entails many of the basic management functions, like budgeting, staffing, change management, and organizing and controlling, along with other aspects that are unique to technology, like software design, network planning, tech support etc.

Global ITCS helps your business stay safe, productive and profitable through the smart use of technology. For more than 10 years, companies of all sizes have relied on our complete spectrum of managed IT services and solutions to address their IT challenges. Put our confidence to work on yours.

We are supporting and consulting use of ITIL tools such as Jira, Confluence and Freshworks as well as other services as follows:

• Asset Management
• Incident Management
• Vendor management
• Service Improvement
• Support Contract Management
• Daily Checks and Tasks Automation System
• Handling different types of Alerts, Incident (Level 1 – Level 4) and Problem records